FAQ

We focus on permanent magnet stepper motors, BLDC motors, EC motors (370W–3000W), frameless torque motors, joint modules, and industrial & agricultural fans.

Steppers are great for precise positioning. BLDC motors run smoothly with a long life. EC motors save more energy and are widely used in fans and pumps.

Yes. We offer IP54/IP65 protection, suitable for dusty, humid, high or low-temperature conditions.

They are widely used in robot joints, collaborative robots, servo turntables and high-precision automation.

Yes. Our fans are designed for long-hour ventilation with good heat dissipation and stable performance.

Absolutely. We can customize voltage, speed, torque, lead wires, connectors and mounting as you need.

Yes. You can test samples before mass production to ensure everything works well.

Standard samples take 7–12 days; complex custom ones take 15–30 days.

Yes. Just tell us about your application and requirements; we can help with selection and basic design.

Yes. Every batch comes with full test data, including torque, speed, noise and vibration.

Most products have CE and RoHS. We can also provide a UL Bess Report for some models.

Yes. We inspect everything from raw materials to finished goods, including incoming checks, performance tests, noise & vibration tests, and packaging checks.

Under normal use, bearing life can reach 20,000–50,000 hours, depending on the environment and load.

We accept small orders for standard items. MOQ for custom products depends on the model.

Standard orders take 15–30 days. Peak season or custom orders take 30–40 days.

Yes, we accept mixed orders as long as the total quantity is workable.

Yes. We can print your logo and produce with your packaging and design.

We use fumigation-free pallets and strong cartons for easy customs and safe delivery.

Yes. SKD shipment can help you save a lot on logistics costs.

EXW, FOB, CIF, DAP and more are all available.

Yes. We will send you the bill of lading or tracking number right after shipment.

We offer a 2-year warranty and long-term technical support.

Send us photos or videos; we will arrange a replacement or refund after confirmation.

Yes. We provide repair guidance or you can send them back to our factory.

Yes. We can provide matched drivers, encoders, brakes and other accessories.

We accept PayPal, T/T, Western Union, bank transfer, Alipay and L/C.

Samples are not free, but the sample cost can be deducted from your bulk order amount later.

Send us the model, quantity, application or drawings; we will reply with a firm price soon.

Yes. We welcome long-term partners with price protection and marketing support.

Slight heat is normal. Too hot may be caused by overload or unstable voltage; we can help check.

Steppers are controlled by pulses. BLDC and EC motors can work with drivers for stepless speed control.